Return Policy
The Customer shall examine the goods immediately upon delivery for any deficiencies and/or damages.
In the event of a claim of refund, the Customer shall:
- not accept delivery;
- request our agent/driver to return the goods to FBC-Leisure ; and
- lodge a claim to our customer services info@fbc-leisure.com as soon as reasonably practicable but within 2 working days.
If the goods are not returned at the time of delivery, Saken shall have the discretion to refuse the Customer’s claim after delivery.
Once the claim of refund been confirmed by Saken, refund will be credited into Customer's credit card account or bank account within 4 weeks.
No return of goods shall be accepted, if any of the following conditions apply:
After 7 days of purchase without invoice or receipt;
- any of the original packaging has been damaged;
- in the sole opinion of FBC-Leisure that the product has been or may have been opened, substituted or in any way tampered;
- the goods are glasswares and the customer has acknowledged receipt of the goods; or
- the price of the sake is above HK$1000 per bottle.
Should there be any disputes arise, Saken reserves the right of final decision.
